Here at Hunt Frame incorporating Flats Only we pride ourselves on the level of customer service that we provide. In the event that you feel dissatisfied with our service and wish to make a complaint, you will need to follow our Complaints Handling Procedure (CHP), details of which can be found below.
Hunt Frame incorporating Flats Only is a member of The Property Ombudsman Scheme (TPOS). By belonging to this organisation, we are required to follow strict professional standards.
We would request that you initially make your complaint in writing to our Office Manager Beth Sadler. Upon receipt of your complaint she will assess your submission and will respond within three working days of receiving your written complaint.
Contact details :
Miss Beth Sadler
Hunt Frame
16 Cornfield Road
Eastbourne
BN21 4QE
01323 737373
bethsadler@huntframe.co.uk
We aim to resolve all complaints during this initial stage. However if you are still dissatisfied, you will need to progress your complaint through the following process.
If you wish to progress your complaint beyond the Office Manager, you must do so within 28 days of receiving her response. Once in receipt of your complaint, which must be in writing, the Partners will acknowledge your correspondence within three working days. You will receive a full response within 15 working days.
Contact details:
Messers Hunt & Frame
Hunt Frame
16 Cornfield Road
Eastbourne
BN21 4QE
01323 737373
markframe@huntframe.co.uk
paulhunt@huntframe.co.uk
Upon receipt of our Final Viewpoint letter, in the event that you remain dissatisfied, you may contact the Ombudsman. You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The contact details for The Property Ombudsman Scheme are as follows:
Telephone : 01722 333306, email: admin@tpos.co.uk, website: www.tpos.co.uk or post:
TPOS Complaints, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
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